FAQ: Cynorix Secure Conferencing

Cynorix Secure Conferencing (CSC) is a truly secure conferencing tool. There are numerous conferencing/chat tools in the market, used for personal video calls, as well as for business virtual meetings and on-line collaborations. CSC is a high quality platform offering services similar to the best conferencing/chat tools in the market. The main difference of CSC with these other conferencing/chat applications is that, in CSC, the links among different parties participating in a call are secured using Cynorix key generation algorithm. In addition, the video recordings of call sessions will be stored using Cynorix secure storage technology, and if needed, the authentication of participants is verified using Cynorix real-time, automated, multi-factor authentication. All in all, CSC offers the most secure and truly private conferencing tool in the market. 


To download the portal user manual, click here.

To download the video chat manual, click here.

To download the Whiteboard user manual, click here.

Navigate to https://cytin.uwaterloo.ca:3000/registration. Fill out the form on the registration page. All fields must be filled out. You will receive a confirmation email after registering your account.



Registration page

Clicking on “Complete Cynorix Account Registration” will complete the registration process.


Confirm Email

You can login by username or email on the login page.


Login page

Clicking “Verifying Phone Device” in the yellow bar will start the verification process.


OR navigating to “Devices” in the menu bar will start the process of adding a device to your account.


Click on “Add new device


Follow the instructions on this page to verify your device.


If you have not already downloaded the mobile application, please click the link here. Scan the QR code using the app on your mobile device to finish the verification process.

Your device will be listed on the Devices page.

Download the computer application here. Login to the application.


Scan the QR-code that is shown on the app with your, now-verified, mobile device.



After scanning,  your computer will be verified.


Both your devices now show under devices list.

Clicking “Create Meeting” tile on the dashboard or Meetings and navigating to “Create Meeting” in the menu bar will load the meeting creation page.


Here you can set the details for your meeting and invite any necessary participants. You can invite friends from your contacts or invite participants by email. You may invite as many participants as necessary.

Create a Meeting

Clicking “Create Meeting” tile on the dashboard or Meetings and navigating to “Create Meeting” in the menu bar will load the meeting creation page.


To create a Whiteboard meeting, set the Meeting Type to “Whiteboard”.

You can edit a meeting on the Dashboard or via Meetings in the menu bar.


On the Dashboard, clicking the pencil icon will open the edit meeting menu.



navigate to Meetings on the menu bar. Click the expand icon to show the meeting details.


Clicking the pencil icon will open the edit meeting menu.


Here you can edit the meeting and save or discard your changes.
Edit Meeting Screen

You can invite participants by name or email on the Create Meeting menu or editing your meeting in your Dashboard or Meeting Management page.

You can invite participants by entering their email on the Create Meeting menu or editing your meeting in your Dashboard or Meeting Management page.

Clicking the blue “Join” button on the Dashboard or Meeting Management page will show the three authentication methods for joining a meeting.


join meeting authentication


1. SMS Authentication: Enter the code that was sent to your mobile device.


2. QR-code Authentication: Scan the QR-code using your registered mobile device.

video chat qr code


3. Smart Authentication : Ensure your phone and computer are connected to the same Wi-Fi Network. If it fails, then try QR-code or SMS verification.

After successful verification, you will be redirected to the meeting.




Video Chat:

Navigating to “Contacts” in the menu bar opens the page where you can add and remove friends.

You can search for current friends using the search bar.

You can add new friends by their username by clicking the button below.

Click the bell to accept friend requests and cancel outgoing requests.

Click on the green phone icon in the bottom left of the side menu to join the whiteboard call.


You can add custom and general reminders.

To add a custom reminder, click the clock icon beside your meeting and enter what time before you would like to be notified.


To add general reminders that applies to all your meetings, navigate to “general Settings” in the menu bar and check off the appropriate options. Now each meeting will notify you at the specified time.

You can change your meeting’s participants by editing your meeting on the Dashboard or on the Meetings page.

You can change your password by navigating to user settings.


Here you can edit your password.

User profile edit

You can change your email by navigating to user settings.


Here you can edit your email.

User profile edit

You can increase your meeting limit by purchasing an upgrade on the ‘Upgrade your Account” tile on the Dashboard. Upgrade your account
You can increase your friend limit by purchasing an upgrade on the ‘Upgrade your Account” tile on the Dashboard. Upgrade your account
You can upgrade your account when you reach the limit of file meetings per month or purchase an upgrade on the ‘Upgrade your Account” tile on the Dashboard. Upgrade your account

Auto-mute: Auto-mute automatically mutes the user when they are not speaking. The AI determines if it is a human voice speaking or background noise and only unmutes the user when they are speaking.

Lip Detection: Lip detection automatically mutes the user when they are not speaking. Lip Detection relies on AI and analyzes the users’ lips to detect if they are talking based on the opening and movement of the mouth. Lip Detection’s analysis software is internal and does not get transmitted outside of the computer. This does not interfere with the use of the video camera for the meeting itself.

When the mouth is closed, the user is muted:

Lip detection closed mouth


When the mouth is open, the user is unmuted:

Lip detection open mouth           Lip detection open mouth


A user is speaking when they have a white circle around their name:

speaking on the left            not speaking on the right

Speaking                                                                          Not Speaking


To change between Auto-mute and Lip Detection, press the right button.

automute and lip detection disabled

Auto-mute and Lip Detection Disabled


automute enabled

Auto-mute Enabled


lip detection enabled

Lip Detection Enabled


automute and lip detection enabled

Auto-mute and Lip Detection Enabled

Click the chat icon on the bottom left to send private and public messages to users in the meeting.

Chat Icon Toolbar


If you are not registered with CSC, you must enter a nickname and hit ‘Enter’ on your keyboard to use the chat function.

Choose nickname


To send a private chat, click the three dots beside the member’s name and select ‘Send private message’.

Send private message


Now your chat will display a red banner. Pressing ‘x’ will change the message to a public message.

Private message red banner

example private message


To reply to a private message, click the arrow icon.

arrow icon reply private message


To prevent accidental public messages, if someone sent a private message and the arrow was not pressed, a pop-up will appear.

Send private confirmation


To send a public message, ensure that there is no red banner.

Example public message text      example private message text


Public messages are displayed in grey (incoming) and blue (outgoing).

Public messages grey and blue

To share your screen, click the Screen icon in the bottom left.

Share screen toolbar

Users can choose to share their entire screen, a specific window, or a Chrome tab.

Chrome share screen popup

To access the integrated Whiteboard inside of the video chat, click the Whiteboard icon (beside the hand) on the bottom left.

whiteboard toolbar video chat

Launching the integrated whiteboard:

whiteboard start page

  Leader System:

There is only one leader in every room, who may use features that a regular user cannot, such as Delete, Clear Whiteboard, Upload Image/PDF, Move, and Reset View. The leader’s view will be synced to everyone else in the room, such that if the leader moves the view or zooms in/out, everyone one will have their view moved or zoomed in/out.

To change leaders, any user can click on the flag next to the leader’s name to request control. The leader then must approve to transfer leadership.

Whiteboard Tools:

On the left side of the whiteboard, there are tools to use. Below is a table describing each tool, along with its hotkey.
To use the primary use, click on the tool. To use the secondary use, click on the tool again.             

Tool Primary Use Secondary Use Hotkey
Click a color to change the color of drawing tool N/A 0-9 for each color
Slide the slider to change the thickness of the drawing tool N/A N/A
Click to toggle the current drawing tool to a highlighter N/A H
Click and hold to draw a free hand line N/A P
Click and drag to draw a straight line



Click and drag to draw a line at a common angle

Click and drag to draw a rectangle


Click and drag to draw a square

Click and drag to draw an ellipse


Click and drag to draw a circle


Click to enter text into the whiteboard

Note: the text will appear where the cursor is clicked, not inside the textbox

Undo the last drawing object N/A Ctrl+Z
Click to delete an object N/A D
Clears the entire whiteboard N/A C
Click to drag the view of the whiteboard N/A M
Resets the view and zoom to default, top left of the board N/A V

Uploads an Image/PDF file onto the whiteboard

Each separate file will be placed below the previous one, starting from the top left


Users can raise their hand by pressing the fourth button on the bottom left.

raise hand

The blue icon means that the user has raised their hand.

blue raised hand beside display pic

The temporary pop-up below appears.

Jane would like to speak

Click the hand icon again to lower the hand.

To switch between different formats, click the tile button on the bottom right.

Toggle tile view 2

To invite people to the meeting, click the person icon in the bottom right. Copy the join link to send it.

There are different security options that the meeting host can enable. One option is ‘Lobby mode’ where participants can only enter the meeting if the moderator approves the entry. The meeting host can also require a password to join a meeting. In addition, for the most secure meeting, the host can enable End-to-End Encryption for all participants. With End-to-End Encryption enabled, recording, live streaming, and phone participation will be disabled.

shield protection toolbar


The meeting host can choose between distributed and centralized key distribution. ‘Distributed’ uses secure Cynorix key generation, but takes some time to perform and is best suited for small meeting sizes (less than 15 participants). ‘Centralized’ uses the Diffie-Hellman process and is better suited for large meeting sizes (over 15 participants). Once you have picked a distribution method, press ‘Initiate Key Distribution’ to give all members the key. Once all or most participants have entered the meeting, press ‘Start E2EE Encryption’ to secure the video conference.

security options

You must be meeting host in order to record the meeting. Click the three dots in the bottom right to open more options.

three dots toolbar

Click on “Start recording” to start recording.

three dots options meeting host

Click the three dots in the bottom right to open more options.

three dots toolbar

As meeting moderator you can determine the video quality conference wide, record the meeting, mute everyone/individuals, and in settings you can set if everyone starts muted and/or hidden and enable the teaching/bidding option.

three dots options meeting host

settings options host

Participants can change their own video quality, toggle full screen, open settings, view their stats, and view shortcuts.

three dots options participant

settings change name

settings inputs

Clicking the three dots beside a user’s profile allows moderators more options. They can mute the user, mute everyone else but the specified user, grant the user Moderator status, kick out the user, send a private message, and change the user’s output volume.


mod features